MRPmobile Service!

<p>Extremely bad service from mrp mobile!</p> <p>i have a samsung J5 with them for R249pm. the first two month everything went well, thereafter they started debiting me more than i should be as i always control my usage to ensure that i only pay R249 as agreed! they have been debiting me double and/or triple what im suppose to pay, i have queried it many times with the call centre, i was advised that it was a error on their side and they will assist within 24 to 48 hours......it has been 2weeks..........what makes it worse that they dont have a store where you can walk in and deal with issues, only a call centre and your call gets answered after 30mins to a hour of hold time. i also requested to cancel my contract and send me the amount to pay and cancel it, callcentre advised me to send a email which i did........more than a week has past and no feedback whatsoever. to top it all off they always having network issues therefore my sim never works, why should i pay more than what i supposed to for something that doesnt work ? also to prove that they have been over debiting me i removed the sim from the phone and kept it asside, but they still debited me more, how can they debit me more when the sim was not even in use? Pathetic </p>