MRP REFUND

I did an order on the MRP app and paid with my card. The money came off but said theres a problem with the order. I have not received a confirmation email and my money has not been reversed into my account! I called MRP and they cannot pick up my order. I have to apparently wait for how ever long they decide to take to refund me. This is nonsense consideirng how quickly our money gets taken but the urgency of resolving a query is of the least. There should already be a decent process in place to assist customers with these kind of issues. I am still awaiting my refund!