MRP Price customer service - no help at all

I placed an online order with MRP on the 24.06.2025. I opted for a door to door delivery, scheduled for delivery latest 30.06.2025 The courier kept on making excuses. Every time I called I was told. "Your parcel will be delivered tomorrow" but nothing ever happened. Even after I clearly explained that I live in a complex, there is a security guard at the gate 24/7 who was also on the lookout for them, still nothing. Frustrated I started calling MRP Call Centre. The Agents there are worse. They have a I don't care attitude. e-mails, get ignored. No one what so ever comes back to tell me exactly where is my parcel. They told me I have to wait. Come on It's been 12days now still nothing. If this is how customers are treated then clearly customer service at MRP has gone down the drain. Am so frustrated that I'm paying off MRP and closing my account with them.