MRP: Payment # ***

<p>I would like to say I am getting thoroughly frustrated with mr price money.</p> <p> </p> <p>1. Last month I paid my account using the *120*410# prompt. I was then called by an agent for the rest of the month notifying me that my payment did not go through. I explained that it said it would take 3 business days to process the payments from my account as that was what the SSD prompt told me at the end. I had a positive balance in my bank account and I am sure I entered the correct bank account number.</p> <p>2. This month I now am in arrears due to the money not being debited from my account as it should have. I have now an amount due of R575. I have to now make arrangements with the consultant to pay my account on 28-02-2017. As if I did not try to make payment during the month but Mr Price failed to deduct the money from my bank account.</p> <p>3. I have now paid R575 on 02-03-2017 via EFT though Mr Price profile where I manage my account. I have received an email confirming my payment ref number is (MRP: Payment # ********** 13630) as per the email I received.</p> <p>4. I am now being called every all day long by Mr Price to tell me I have to pay my account. I HAVE PAID MY ACCOUNT!!!!!</p> <p>5. I am now being reported to the Credit Berea because according to Mr Price “I failed to pay my account”. Yet I have made payment! I have email confirmation from Mr Price itself. This is frustrating as I have made payment over 6 days ago.</p> <p>Can someone assist me as when I call the help line to provide them with my payment ref number the agents are unable to assist me! I am thoroughly frustrated now!</p> <p> </p> <p> </p>