Mrp Pavilion - exchange policy

I recently joined my family in Durban for Christmas. I received a gift for Christmas that needed to be exchanged. I went in 1 week after Christmas to do the exchange at the Pavilion Branch. I did have a till slip as it was a gift. The store refused to give me an exchanged due to looting. Which happened in June/July!!! Surely Mr Price is not holding stock since the looting happened. I had to contact the person who purchased the item for the document number which is extremely frustrating because it is a breach of confidentiality of the person who gifted me the item. We had to receive a full till slip containing information for items that could not have been looted!! We are now in December. The service is pathetic as we cannot be requesting till slips especially after the Christmas period. Are people being informed of this if they are doing a purchase out of KZN. Because if so, a gift receipt should be mandatory. And if someone loses a slip or does not wish to disclose the full purchase information, then we are stuck with items that cannot be used!!