MRP Paid off Accounts

I have paid up my account on the 19th of January 2018 and requested all insurances and other debits to be stopped on my account as I will not use my account for a while.

I've contacted the contact centre and requested the debits to be stopped on my account. At first I was told to go into a store, fill in papers, and all will be stopped. I explained to the consultant that I was not in a position to go to a store at that time, as I had an accident and was not able to drive myself. I was then requested to sent an email through to ********** which eventually went through on the 24th of January 2018.

Someone phoned me just after the mail went through and still asked me why I needed it cancelled. After which I explained the situation. She then said no worries and that it was now cancelled.

On Sunday I went to the store at the K90 in Boksburg, paying with credit card. Just out of curiosity I've asked the guy who wrung up my items to check my account for me as I've not received any statements since it was paid up and the cancellation of the insurances. Can you believe, a whole R108 (odd) outstanding on my account. I asked what it was for, and he showed me something on the screen indicating interests and something else, I don't know what it could be.

I asked them for assistance to stop all debits again. He said there is forms to fill in if I wanted to close my account. I explained that I didn't want to close my account, I only want all debits stopped until I start using the account again. I also explained that I already did sent through the email for stopping of debits. I believe his supervisor then stepped in and asked him to phone and see what is going on. He phoned twice (if an employee of MRP struggles to get someone from accounts on the phone, can you imagine my frustration the first time I wanted to speak to someone on the 19th of January?) I eventually just said he must give me my cards so I can sort it out some other time and requested a statement (apparently the store can not print statements). Well, that "Some other time" is now.

Again, I don't want to close my account with MRP, as I find it convenient to buy clothing online when necessary, but currently I'm not in the financial position to pay on a monthly basis. I just want all debits going off stopped on my account, until such time I use my account again, and I need someone to explain what is outstanding, suddenly after I've paid it off.