MRP Online Transactions

Dear MRP,

When you eventually read this review, I hope that you understand that I am completely upset with the way you're services are offered. If i could rate rate you anything less than a 1 star I would.

On 07 August 2019, I did an online purchase and up until this very day I have not received my package. I have been to the store which I selected for the packaged to be delivered on numerous occasions only to be dissapointed over and over again. The MRP Vangate Kids store has only been giving disappointing news instead of actually saying, you know what... "we will give the call centre a call to find out what is happening". BUT did this happen? NO this did not happen. We as customers have to do our investigations, I mean what type of services is this??!

After eventually loosing hope of ever receiving this package I decided to give your call centre a call yesterday 03 September 2019. I was asked if this is the first time I am calling for this specific order. Like Really? It kind of felt like your staff was trying to say in an indirect way, "IS THIS THE TIME TO QUERY?"

Either way, the lady I spoke to advised that she will escalate the matter and have someone call me back. Today, 04 September 2019 I received a call and answered but all I could hear was background noise and someone typing on the keyboard and not speaking at all. I do not know if this is some sort of CALL AVOIDANCE as I held the line for long hoping that the consultant would say something however they did not and I eventually dropped the call.

A minute later I called and managed to be transferred to the same person I spoke to yesterday and she advised that there was some technical errors hence they cannot process the order again and that they will have to refund me. RIDICULOUS!!! After a month of waiting I am just suppose to accept that response??? if you're staff did their JOBS properly this would not have happened and this is not the first time such NEGLIGENCE happens.

Shortly after the call I received an email which they claimed they sent on the 03 September stating that we have tried calling you and both your numbers go to voicemail. Then I guess I can conclude that a ghost from your offices contacted me this morning as mentioned above. ABSOLUTE NONSENSE!

WHAT I NEED TO KNOW NOW, IS HOW AM I GOING TO BE COMPENSATED FOR THIS ? BECAUSE CLEARLY REFUNDING ME IS THE EASY WAY OUT RIGHT???

I EXPECT YOU GUYS TO GET BACK TO ME AND PAY ATTENTION TO WHAT I HAVE STATED AND WHAT I AM REQUESTING.

Regards