MRP Online - shop there when in the mood for disappointment an frustration

Terrible ONLINE service.

I placed a very large order, which arrived in two batches. To my horror only 3 of the 6 planters arrived. Two was broken to shards. It's an online exclusive product so I could only get it online. The large rug is also the wrong item. MRP has no whatsapp or phone lines anymore. You simply don't get through. I sent multiple mails, only to get a reply that I have to take the items to a nearby store, they didn't even attempt to address the missing items. Guess what? The store won't refund me because it's an online exclusive! I'm beyond disappointed