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MS
Michelle S

1 reviews | Active since Apr 2020

28 Oct 2020, 18:28

MRP Online Orders - DISAPPOINTING!!!!!!!!!!!

Placed an order on the 23rd of Oct for store collection as I thought it'd be quicker than having it delivered to me. I then got an email stating that the order will be ready on the 4th of November, which was NOT indicated before I made payment! I emailed them the same day, this was 5 DAYS ago and to date have heard nothing. I needed it for tomorrow and they haven't been bothered at all getting back to me regarding my order. I also have another order, that has been put "on hold" as they are "out of stock", yet the item is available online in all sizes. I sent an email about that as well and haven't heard much. Hoping someone can get back to me. Order numbers *** & ***. I buy from MRP constantly, but this has me not wanting to buy from them again (there was a lovely lady at Northmead Mall that was willing to help, but she had no information as the order isn't ready for collection at the store yet).

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Replies (2)
MS
Michelle S's update29 Oct 2020, 18:27
Reviewer Update
ONE WEEK and multiple emails and complaints later, NO RESPONSE from MRP and one of my orders have just been canceled. Pathetic honestly. I will never shop from MRP again.
MS
Michelle S's update31 Oct 2020, 19:41
Reviewer Update
Honestly don't even worry about it. My weekend is already over and my stock still isn't ready to be collected. I am so disappointed and I will literally never shop with MRP again because of this. Nobody bothered getting back to me, and the only response I got is to send another email? I've already sent enough. NO REPLIES. Pretty sure I won't get a reply from "feedback" either. Just get my stock to me ASAP so we can be done with this.