MRP online order not delivered.

I placed an online order on the 28th of January 2025 for click and collect. The due date of the order was the 5th of February. When I contacted their customer care they advised my order will be delivered on the 7th of February and still nothing. Completely unacceptable by the time you guys delivered I could have bought my items in store. I will no longer support the business. Please cancel my order and refund my money. I need my parcel we order items as we need them by a specific time and MRP online disregards their consumer needs. Their call centre agents want to get you off the call by saying the order will be delivered the next working day just to get you off the line but nothing ever gets done. EXTREMELY FRUSTRATING. and I am not someone who ever leaves complaints. But will definitely never support MRP again.