LK
Lana K

1 reviews | Active since Dec 2016

14 Nov 2017, 15:29

MRP online order

i did an online purchase on 02/11 and made the payment immediately. i chose the economy option so the item would take 5-7 business days. yesterday i contacted them and they said they having techinal issues and the the item should be delivered either yesterday but no later than today. i contacted them today as i have not received a notification. now the lady is telling me it will be tomorrow. i have an event on tonight and needed the item so now i have to go to the shop and get something. so i am asking will i be compensated for their issues and the lady tells me i must e-mail them once i receive my parcel. why must i wait to be compensated when you know the issue this is unacceptable i want urgent feedback on this matter.

0
Replies (3)
Mr Price
Mr Price's reply14 Nov 2017, 15:47
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price

LK
Lana K's update20 Nov 2017, 10:41
Reviewer Update
ok so then you send me R20 voucher....thank you that does not even cover for your deliver fee. so today is Monday 20/11 and i still did not get my order this is 18 days later. since last week they told me you will get your order the day i would enquire. On Friday is poke to Reagan Naicker who is very arrogant and was super adamant that i will get my order before 5oclock but as always no order. i chatted online aswell all they say is a there was a issue but i will get it. Can i senior please call me and you really need to look at your customer service they speak to you like they doing your favour.
Mr Price
Mr Price's reply21 Nov 2017, 09:01
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price