MRP ONLINE OR OFFLINE

I placed an order on Friday the 24th November. It is the 1st today and the status still says processing. I contacted the call centre and was told that delivery would be made today, another empty confirmation. I indulged in the chat room that they have available on the MRP Online site and yet another smoke screen where the call centre staff are brainwashed to say the same clause over and over, " We apologise for the inconvenience and that you had to wait so long and we appreciate your patience. Firstly I quit teaching as one of my flaws are patience which MR Price somehow believes I have much of especially when I have paid for something which is usually delivered to me the next day. To my further detriment and to add insult to injury the call centre whom I called this morning had me holding for 10 minutes where they eventually cut the call. Mediocre service levels or mismanagement of a team whom I think needs a reshuffle or possible replacement with more competent robots to be the voice of your company. Every team member, leader or management should be aware of the influx of orders why? its Christmas and thus measure needs to be put in place to ensure the smooth processing of an order from the time it leave the PC at order stage until the delivery to your door.