MRP ONLINE IS A DISAPOINTMENT!!!!!!!!!!!!!!

I order a jacket online with Mr Price Sport on 29 August, I followed the order online and it said "processing - city couriers" . I then assumed that the order would be with the couriers soon. I gave come more time and the today (05/09/2018) decided to call and ask about this order. I was assisted very quickly by Amenda who contact the couriers and the store the jacket was supposed to come from. However, I received a basic email saying that this jacket is out of stock and I will be refunded. Firstly, if I did not call, when would I have been informed and how does it take a full week to realise that you have no stock. Surely with todays technology it should be pretty easy finding these things out (the jacket and the size i want still shows in stock online, i know right). Secondly, I was not informed how I would be refunded and how long it would take. So I responded to the email to ask these questions. After not getting a response i decided to call AGAIN. I was then told that the refund has been processed and that i would received a gift voucher. WHY??????????? I didn't even receive this item, it was their fault that their systems were not up to date. I told the lady that this was unacceptable as i paid with my own money for this item and not with account. I will not be forced to purchase something from their store because of **** service and system failures. I requested the money be paid back to me and was told it would take 7 - 14 WORKING DAYS!!!!!!!!!!!!!!! pathetic MRP!!!!!! I asked to speck to a manager and was told that they are a in a meeting (LOL) and someone will contact once they are available.

I use to order with MRP a lot and had no issues until lately. They take long to deliver and do not keep you regularly informed with your order as they promise and now this. Service down the drain!!!!!!