TK
Tracy K
1 reviews | Active since Oct 2012
18 Dec 2020, 10:00
MRP Online can't fix their own errors
An online shopping transaction has been charged twice to my account, once when I made the purchase online, and then the store that it was sourced from billed me again for the same items. I have sent countless emails, called 4 times (been on hold for over 40 minutes) , tried their Facebook account and now am in email correspondence that is going in circles.
I have been told to query it with my bank (why? it was made on their store card) now I was told to take it up with the branch manager (which store... it was an online transaction?)
You made the error, why is it so hard for you to fix?
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Replies (1)
Mr Price's replyOfficial
19 Dec 2020, 14:14 Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members , who will handle this matter personally with you.
Many Thanks
Mr Price
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members , who will handle this matter personally with you.
Many Thanks
Mr Price
Mr Price's reply19 Dec 2020, 14:14
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members , who will handle this matter personally with you.
Many Thanks
Mr Price
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members , who will handle this matter personally with you.
Many Thanks
Mr Price