MRP ONLINE A ****

My name is Juanita Fulumeni on the morning of 12 December 2021 I placed an order on MRP online and payed it with the bank debit card ending 0630, it was ladies clothes and slides amounting to R469.96, After receiving a bank notification I was expecting to get some sort of a message confirming my order but it did not happen, so after waiting a couple of days thinking that I will get it, I still did not get it until I decide to use the Whatsapp Chat platform and I was not assisted as they want me to provide proof of payment, I am not sure which side this proof of payment should come from because I provided the customer service Agent Chinelle with the bank notification and the bank statement showing the deduction, she said until I provide her with the proof of payment she cannot assist me. I then used the e-mail address provided with the same proof I got an automated message stating that I will be assisted in the next 48 hours, the 48 hours has long pass no one from MRP contacted me hence I decided to write on this platform, it is such a dissapointment that a huge well known multi million retail store can risk their well known name for a **** of less than R500