MRP Must have the worst Call Centre in SA

Firstly, their call centre cut the call 4 times when I tried to get hold of them. And I know your agents are cutting calls. Anyway, I persevered. I eventually got through to Lerato again, who was the first person to cut the call on me. She didn't listen and treated me like I was calling from a store, asking me for the customer's name and surname. I then explained, I am the customer. Which means she didn't listen to what I asked her, then she rudely asked me, what happened to my card, of which it's not the fact that she asked it was how rude she was when she asked. Also, she didn't explain the process properly and then said she would block my card, of which I didn't know what she was talking about, then she asks about my Milady's card??? I started by telling her my MRP store card is what I needed a replacement on. I must admit, I do feel, you have the worst call centre to deal with which is reflective in your organisations perfromance