MrP *****? - More like MrP is a *****!

I don't understand the need for the increased security when purchasing with your MrP account card. I would have appreciated it if it meant that my information will be kept safe, but alas, somebody in a complete different province than myself managed to make not one, but two purchases on my account without having to show my ID! So I report it. My credit is stopped immediately and I get a very heartfelt email from the ***** department telling me they understand how traumatic the experience is. Little did I know they meant the experience they were going to put me through. 30 - 60 days to address it and get it sorted is what I was promised. Well, I'm beyond 60 days in and with 12 emails being completely ignored with no response I'm at a lost to what the next step will be. To top it all off, my account is now being flagged as in arrears, I'm being harassed with calls and extremely rude messages demanding payment, but why must I pay for somebody else's shopping? To top it all off, it is incurring interest which adds up to the monthly payment and now my benefits have been suspended on my account as well! Last month when I was speaking to one of the not so friendly staff demanding payment, I was almost cut off before I could ask MY questions. When enquiring about the progress on my case (because it is IMPOSSIBLE to get hold of the ***** department), I was told that they will get back to me as they are VERY busy. Alarm bells went off, if they are so VERY busy, what are they busy with? If it is anything remotely similar to what happened to me, then there is a serious security breach within Mr Price and concerns for my personal information is high. Tell me Mr Price, do you know the meaning of POPIA and what are you doing to protect my information????