CS
Corrie S

1 reviews | Active since Aug 2014

01 Mar 2016, 18:05

MRP Mobile gaurilla marketing

I have lodged a complaint this morning already and received a response that someone will be in contact shortly. <br> <br> This is absolutely ridiculous service. The time is 17h55 and no response received. When my wife phone the customer call centre again this afternoon to query about the resolution she was informed that if she wishes to cancel the contract she needs to pay over R 700.00. If one more cent is taken from our bank account I will be laying charges of theft against MRP Mobile. I am not joking and you can try me.<br> <br> The contract in question is on number ***. My wife were given the opportunity to see the phone and discuss this with me as per the recordings. The sim was activated as per the agreement . There are charges being deducted which was not explained and this is where the frustration is. If I get no response on resolution within 24 hours I will have no option as to return the unit to MRP Mobile (hand delivered) and you can sue me for the balance.<br> <br> I have written a mail to Nikola Ramsden today and she also does not respond. Try your luck with me.<br> <br> Regards<br> Corrie Schipper <br> ***

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Replies (1)
Mr Price
Mr Price's reply02 Mar 2016, 16:33
Official
Hello CGJ Schipper,

We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by our MRP Moblie Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Many Thanks
Mr Price