MRP Kroonstad: Poor Service from the manager

<p>Poor customer service from the manager of MRP in Kroonstad.</p> <p>Returned 2 items for exchange at the branch one costing R199.99 and the other R149.99 on the tags. I found something else that I liked and bought a few other things and at the end I had to pay balance of R119.98.</p> <p>At home, as I was unpacking the staff that I got from the shop I noticed on the slip that only R199.99 and R59.99 were deducted from the items I got and because I am going on holiday, leaving at 3am tomorrow morning I decided to quickly go to the shop even though it was 18:00 already and I thought the shop will still be open since it's the holidays and many other shops close at 18:30.</p> <p>Unfortunately when I got to the shop at 18:15, the doors were shut but the staff members were still in the shop so I asked the security to let me in as I saw the lady helping me at the till.</p> <p>She checked my receipt without any hesitation and noticed that item # Q ********** 901030 indeed showed R149.99 on the price tag but only R59.99 when scanned on the system so that made sense. She even told me and showed me the old slip that I bought it for the same amount at the mall.</p> <p>But as this lovely lady was helping me out, the manager burst out shouting at me telling me that I should have come after 30 days like normal clients should. (I only did this as I thought I should do this before those items I exchanged were sent back to the floor then my story wouldn't add up. And besides, I'm leaving early tomorrow for Zeerust and coming back late January 2017) <br />Anyway, she starts shouting at me, shouting at the humble security man who let me in telling him that she's gonna have him reported and fired. As a customer who really loves shopping at MRP Kroonstad, I felt that the way the manager spoke to me was very inappropriate and provoking.</p> <p>All that I'm asking is for staff members, especially managers, to respect clients and try to reason fairly without getting into unprofessional conflicts with clients.</p> <p> </p> <p>P:S item # Q ********** 901030 Tag shows R149.99. Tag scanned shows R59.99</p>