MRP is withholding my refund for over 2 weeks for an order THEY could not fulfil

Pathetic service and zero work ethic from Nokutula, Precious Mqadi, Ryan Mohan and their entire team who have all failed to refund me after not being able to fulfil my order. Can't believe I've now spoken to so many people over 2 weeks and not one of them have been proactive in assisting me with my refund. Not one competent worker in such a huge company? That is disgraceful. I placed an online order with them (order ***) over 2 weeks ago. They could not fulfil my order cause they did not have the stock, despite the fact that their website falsely portrayed more than enough stock at the time and allowed me check out and pay for the items. This is blatant false advertising. You would think they would be proactive in correcting their blunder right? Wrong. They are still not refunding me. I have been following up with them all every day.

In these 2 weeks that I've been waiting and begging for my refund, I already found these items for half the price on Shein, and they already arrived yesterday. An order from CHINA got here quicker than my refund from MRP. There could not be a clearer indication of how lazy you guys are.

So instead of writing articles online about Shein *****ing your business, maybe you should ask yourself why that it. Its not because they're cheaper than you guys. Its because they have a better work ethic and clearly more competence than your entire team.

I have already written to you guys on Hello Peter twice during these 2 weeks and have even sent an email to your internal CGSO representative Mondli Mchunu, and still you guys are withholding my money for an order that YOU could not fulfil. So I will now be logging a formal case with the CGSO. congratulations. How does it feel to be one of those people who need 3rd parties to get involved and hold your hand through a simple refund? I am shocked at your work ethic or rather lack thereof. This could've been resolved quickly and easily but apparently a simple refund is rocket science for your company.

Do not risk buying from MR Price online guys. You will find the same stuff on Shein for half the price and I can now confidently confirm, you will receive your Shein order before Mr Price can even reply to your emails, so they are clearly not worth the headache.