Mrp is pathetic!

I'm so tired of the poo service I get from Mrp. I bought something online to be delivered at Mrp Kenilworth. So when I collect my package theres a problem and I dont get it they take my details down( 5days later and they haven't called me) then they have the sneaky audacity to mark my order as delivered like I actually got my package. I've gone back and forth to collect and ask what's happening and they keep saying they will call me back. Mr price you make me sick! I've bought over 2k items in the past month and I didnt want to because the last time I complained about a pj pants ripping they just blue ticked me and wasnt bothered in rectifying AND GIVING PROPER CUSTOMER SERVICE! I WANT MY ORDER MR PRICE ! AND I WANT IT TO MY DOOR BECAUSE I DONT HAVE PETROL TO KEEP RUNNING UP AND DOWN TO THE MALL TO COLLECT THE ORDER THAT ISNT THERE!