MRP INCOMPETENCE!!!!!

Mr price..where do I start?? LET ME START WITH I AM ****ED OFF!!! MR PRICE FLORA CENTRE STAFF ACT AS IF ITS A INCONVENIENCE WHEN YOU RETURN OR EXCHANGE SOMETHING FIRSTLY, THEY ARE MISERABLE AND UNFRIENDLY ESPECIALLY THE STORE MANAGER RACHEL. SECONDLY, YOUR ECOMMERCE SYSTEM SUCKS!!! I WAITED AN HOUR FOR THEM TO REFUND 1 DAMN ITEM BACK TO MY STORE ACCOUNT!!! THEN, I NEEDED MY SON TO RETURN SOMETUNG BACK TO MY CARD I WAS TOLD HE CANT BECAUSE I NEED TO BE THERE TO GIVE MY ID AND CARD, MRP JUST MAKES EVERYTHING SO INCONVENIENT!!!!!!!