MRP Home messed up the order and did not replace the item or refund me

MRP home, I received my order on 12 September 2019, without the woven washing basket. Instead I received a Techno Spark phone and Sim, invoice made out to Mrs M but the box was labelled for me. Shortly I received a call from MRP and Mrs M to confirm if I have the phone. The phone was collected by her the same day but the washing basket was already collected by Mr Price. I mailed Mr Price twice to *** on 11.9.2020 and 15.9.2020 and phoned on 16.9.2020. I was told on the phone that the washing basket was sent back to the warehouse in Durban and I will get a refund, I should order again on line. Why must I order on line and again pay for delivery and up to now no refund or any correspondence received. Their mistake and I am out of R359.99. Please communicate with your customers MRP and repond to you helpline..