MrP has inconvenienced me so badly that I have lost faith in the brand!

<p> </p> <p>I have lost faith in Mr Price.</p> <p> </p> <p>So I was forced to make contact with the courier companies responsible for the deliveries of two orders I have with MrPrice. Why? Mr Price cannot tell me other than the fact that "they are experiencing delays and apologising for the inconvenieced cuased" when exactly can I expect to receive my orders. Instead you safeguard yourslef and rather not tell me.</p> <p> </p> <p>The details I received from the Couriers was so alarming yet Mr Price felt it was okay just to butter the situation by telling me on my one order that the order status say will say "shipped by Monday" . Then you want to e-mail me shipping fee vouchers. What you need to do is speak to your supervisor or even go see his boss to expedite my orders as a matter of urgency. I will make whoever reads this review's life much easier than you have made mine, I present you the details/facts below:</p> <p> </p> <p><strong>Order # ********** 38919:</strong><br />1) Order placed: 6 June 2017<br />2) Shipping option: Store Express - 2 - 3 working days<br />3) Expected delivery: 9 June 2017<br /><strong>4) Delivery due: As informed by RTT couriers: 20 June 2017 > 10 working days</strong><br /><strong>5) RTT contact person: Chriselda - ********** </strong></p> <p> </p> <p>This is unacceptable! I am in the process of buying an orphan, yes an orphan's clothes that was intended to be given to him on Youth Day, 16th June 2017. I have to now to make a physical purchase at one of your stores, drive around the city of Cape Town looking for new items. You are aware that purchasing the clothes online was such a waste that I will be obligated to return it that very instant I rock up at the store to fetch it. Mr Price inconvenienced me so badly and did not have the decency to tell me when I could expect to receive my order. Instead I had to waste my time trying to clarity myself. </p> <p> </p> <p><strong>Order # ********** 32098:</strong><br />1) Order placed: 1 June 2017<br />2) Shipping option: Store Economy - 6 - 7 working days<br />3) Expected delivery: 12 June 2017<br /><strong>4) Delivery due: As informed by City Couriers: 22 June 2017 > 15 working days</strong><br /><strong>5) City Couriers contact person: Misha - ********** </strong></p> <p> </p> <p>Luckily for this order I am in no rush to receive so as long as I do receive it by the 22 June 2017 I will be happy.</p> <p> </p> <p>The service I received as a result of the online store purchases and customer service has been really pathetic, so yes I reiterate <strong>I have lost faith in Mr Price</strong>.</p> <p> </p> <p>Regards<br />Hoosain Cassoo</p> <p> ********** </p>