MRP doesnt update systems

Ok so this is once again me vs Mr P the last few months we keep getting phoned to pay the account for about 2 weeks EVERY SINGLE DAY then it is quiet again till the next month end and we get the daily calls again for a 2 week period

now we have had this account for about 7 years we have not changed payment dates (still pay the account the same way via eft on the same day salary comes in) so the money is in MRP account for days when they start phoning and when i check the MRP app it shows the money reflecting

we have also had an issue we have battled all the years to sort out when my husband opened the account he app**** for the spousal card for me I have NOT EVEN ONCE been able to use the card. everytime I have bought I end up having to pay cash as they refuse to take the spouse card (the spouse card is registered to me and has the correct signature) but they always say "the name on account is not the same, you are mrs and the account is Mr". Sometimes I was lucky enough that we are in the mall together and then end up having to phone him to take a walk to MR P so he can come and give his card as mine was completely useless. Many times had to just leave everything there and leave. (and yes, I actually learnt to just go directly to tillpoint and ask, will you accept the card if it is in my name but main account in my husbands name and they say yes, but when it comes time to ring up they say they cant) for all the years we still have to pay R60 for that extra card pm. they finally sorted it out after such a long time but still take no responsibility for the many years that we had to pay for the service every month and them never allowing me to use this service.

we have cancelled all the optional extras on the card but still everytime it goes well for a month or so and when we check statements then something is reactivated