MRP Canal Walk - worse customer services ever

The most pathetic customer service to ever be received from MRP Canal Walk. bought a phone, phone starts to heat up within 7 days, take phone back on 6th day. Phone gets sent to technical who then decides to repair the phone without informing us.. I had to call 4 times to get feedback from the store, went into the store 4 times as well because no one actually calls you to let you know the progress of your phone. I then told the sales person to have her manager call me which was supposed to be on the 5th June. ZERO.. nothing, nada! no communication whatsoever, tried calling the store again now, no answer.

I go into the store last week Saturday, ask to see the manager. To be told managers dont work on a Saturday and the "supervisor" on standby Tatum says she doesnt deal with cellphones and refused to come out after we requested to see her twice.. Unbelievable!!

An OBF phone brought back within 7 days needs to be exchanged and not repaired as per MRP cellphone policy! This is continously going for nearly 3 weeks now!! still waiting... PATHETIC