CV
Clive V

1 reviews | Active since Mar 2009

05 Feb 2021, 09:09

MrP are you really in such financial straits and inept than you need my money so desperately?

<div>I bought a desk from MrP, for approximately R4 500.00 They delivered it last Friday "to be assembled". The desk itself was divided into at least 25 pieces and approximately, 100 *****s etc. The assembly instruction came to 14 'pages'. I telephoned them stating this was certainly not what I had ordered, it was unacceptable and to come and collect the desk and refund my money. The person I spoke to stated that they had a person who would assemble the desk, which would cost me R100.00. I stated that was fine and immediately tried to pay the R100.00, however my bank stated that the account details they gave me were incorrect. I contacted them and they said they would get the correct account details, which seemed strange in itself. They came back to me about 2 hours later with the correct details. I immediately paid the amount and had the bank email them proof of payment. I then telephoned them to confirm they had the proof. They stated they had not received it. I then personally emailed them proof. They again stated they had not received it. On the Monday I again telephoned them and they stated they had still not received the proof. I had the gentleman email me just to make sure I had the correct email address, which he did and I sent the proof as a reply to that address. He then stated that this was not good enough. I have seldom dealt with this type of total incompetence, and had enough. I told them to come and collect the desk which of course they did not. On Tuesday I telephoned MrP head office and spoke to a lady Lindor(sp) who could not be more helpful. She telephoned them and they promised her they would assemble it the next day. Of course nothing happened. I emailed them to come and collect the desk. I received no reply, and was being totally ignored and treated with disdain. On Thursday I again telephoned Lindor, who stated that they promised her they would be here on Wednesday. She contacted them again and they again promised her they would be here yesterday. Of course no one came. MrP, I really have no desire to deal with such an inept organization and require that the desk is collected immediately and my monies returned today. I will then buy a desk from a competent company.&nbsp;</div>

0
Replies (1)
Mr Price
Mr Price's reply10 Feb 2021, 16:28
Official
 
Good Day 

Trust you well 

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you. 

Many Thanks 
Mr Price