MRP ALWAYS HAD BAD SERVICE - it is worse now!

I made an online order of almost R1000 on the 25 April. Made 3 other orders after that and they have all been shipped but my big order just says ‘submitted’ ive bee emailing our ‘customer friend’ for a week no. No response! If your agents are working safely from home... make sure you have enough of them to attend to queries in time. I know there is a delay but surely your bosses are WISE enough to know that there will be an influx especially due to this lockdown, most shops being closed etc. AS SUCH A HUGE ORGANIZATION, monitor social media, see where your short falls are and what to expect from the public please man! The service at MRP has always been terrible I just never said anything about it. Its gotten worse. I want to know about my money, my order