MRP -Allocate my funds or refund my money!!!!!! Also, train your staff on how to read bank statements.

I received an email on the 2nd October 2018 indicating that my order will be cancelled due to non-payment..

> Payment was made on the 25th September 2018, and proof of payment and bank statement was provided to three contact dealing with this at MRP helpdesk (Shanice Johnson /Berlin Daniels and Sithembiso Ndlovu) . > I called in on Wednesday, 3 October 2018 to inquire about the cancellation of my order to which I was advised to forward through the POP and that my order would be reinstate, I was given 5 days to make payment on the email received from the consultant. I will reiterate that payment HAD BEEN MADE ALREADY ON THE 25th September 2018. > I had forwarded through proof of payment on the 5th October 2018. > I'm still awaiting a response and I'm requesting contact details to direct this through to for urgent resolution. > Each agent that deals with my email, responds requesting for the POP , even though it WAS ALREADY SENT ON THE INITIAL EMAIL, and they when I resend it, they do not get back to me. This has went on daily for the past 5 days.