1 reviews | Active since Feb 2017

11 Feb 2017, 11:13

Mr Price workers are the Worst

<p> <span style="color: #555555; background-color: #ffffff;">I was so mortified to realise the amount bad attitude i recieved from the staff of Mr Price. Never mind the fact that i could clearly see it was racially motivated because the shop was almost empty, it is morning. Here i am struggling with sizes of items becauae the are placed in wrong size hangers. As soon as a feww white people came in, oh how they were nicely greeted and and asked if they needed any help. 1 this is so rude, as a customer all our money looks the same. Mine is definately not daeker than the next customers'. I did not mind and carried on with shopping. But what takes the cake is how at the counter the call on a white lady to get help, " how are you ma'am?", there is 2 other empty cashiers and they had one look at me or maybe my skin colour and decided to walk about and do other things as oppose to calling in for the next customer, they even started having friendly chats with each other while i was standing there waiting to be assisted and pay. Being a humble person i tried so hard to not scream about this. I was help after a good 7 minutes of waiting. Just me and the white customer in the front mind you and 3 cashier. Upon my help, this cashier, does not greet,i greeted anyway. "Is this the right size for these underwears?" "Are you sure?" This was the only thing that came out of her mouth. She proceeded by telling me the price and i paid and left. These are not all coloured cashiers and shop assistants, they all have a major bad attitude and extremely rude. At the door i met another customer of colour who said she has experienced their bad attitude for a while. I was shocked to realised that the manager was one of the ladies in the front. People enjoy shopping at mr price but the attitude needs to be dealt with. I am so angrey i had to tolerate such indecency as if i owe these people something. As a matter of fact they would no food if it was not for the consumer. Word of advice to mr price: take your workers to customer service training. </span></p>

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Replies (1)
Mr Price
Mr Price's reply11 Feb 2017, 14:01
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

MRP