Mr Price Wins Worst Customer Service Award

I would give zero stars if I could. I opened an account with Mr Price for my credit rating. I paid every month, and I even paid more. Then in May (which apparently they’ve admitted to having a glitch in the payment system) I couldn’t pay my account online because of some technical errors on their side, I was away and could not go into a store. When I returned I paid in a store - once again paying more.

On the 3rd of June I paid my installment - yet again more than I should - on their app. Why have that option if it doesn’t work, Mr Price?

It’s now the 11th of June. During the last week I have received multiple rude and threatening messages from them. I phoned, I emailed the proof of payment (that THEY sent me) to nearly every email contact I could find. Still NOTHING. Today I get an sms saying the Credit Bureau has been notified. For what??? Me PAYING my account?? Now I apparently owe DOUBLE, yet no one can tell me how they happened, and I received basically no help today over the phone.

I am so livid, and upset. I will take ‘further action’ (threatening words they used against me) if not resolved ASAP.