DR
Duncan R

1 reviews | Active since May 2012

10 Jul 2016, 13:47

Mr Price, where service is not so nice

<p>This is my first month with Mr Price. On Monday I try log in and pay them online, and the system fails. I try again on Tuesday and it fails again. </p> <p>On Friday I get a call stating that I am in arrears, and I need to pay more than what is on my statement. I try pay again, it again fails. So I make an eft and bring the account up to date. </p> <p>Today (Sunday) I try RETURN an item and purchase something, and am told that it cannot be processed because of the "arrears" on the account. I need to wait '7 working days'...? Seriously?? </p> <p>The area manager (Mike) via his minion assistant store manager tells me tough tackie, come back tomorrow. </p> <p>No offer to effectively help resolve the issue, no offer to deliver the goods I was trying to buy, nothing. 'come back tomorrow...' </p> <p>Wow, if this is how new clients are treated, I would hate to see what it will be like in a years time. </p> <p>Sort your processes and systems out Mr Price, they are not working. </p>

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Replies (1)
Mr Price
Mr Price's reply11 Jul 2016, 13:48
Official

Hi Duncan

You will be contacted by our Accounts Department who handles the matter personally with you.

We thank you for bringing the matter to our attention.

Warm Regards

Mr Price