KG
Kubashnee G

1 reviews | Active since Apr 2018

11 Jan 2021, 14:45

Mr Price Westwood Mall

About 3 weeks ago I went in store to purchase garments for my family members. The assistant manager was at the cash register. I paid by card and no slip came out the machine. She then called the manager and a discussion ensued, followed by them telling me to check my phone to see if my account was debited. I don't have cellphone banking... I had to swipe my card again.

Both the manager and assistant manager made us look like rogues in the store. How did they get that senior level position, if they are not diplomatic and professional when dealing with customers...

I went to the store the next day, highly irritated and inconvenienced because my account was double charged.

Yes, I was refunded... thats not the point. The point is that the management of that store should be sent back for training on how to deal with this sort of problems...

I had to waste a few hours of my time to get back my money and WHO'S GOING TO PAY FOR MY PETROL EXPENSES....

Sorely disappointed customer.....

0
Replies (2)
Mr Price
Mr Price's reply13 Jan 2021, 15:46
Official
 
Good Day 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 

Mr Price 

Mr Price
Mr Price's reply13 Jan 2021, 15:46
Official
Good Day 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 
Mr Price