MR. PRICE USSD STRING PAYMENT METHOD FAILED ME

On 9 December 2015 I made a payment to Mr. Price Using the USSD string as I do each and every month. The payment went off from my bank but does not reflect on my account at Mr. Price. On 23 December I phoned Mr. Price enquiring about the payment which does not reflect on my account and I was advised to fax through a bank statement which I immediately did. I followed up and the consultant said she forwarded my enquiry to the RMCS department. On 4 Januaury 2016 I followed up yet again and was forwarded to the RMCS department which referred me back to the Head Offices stating they cannot assist me. Eventually after speaking to 5 different people I was requested yet again to forward my proof of payment. My query has still not been resolved and I am disappointed in what I was told that in future I should make direct payment. I do not alwyas have time to stand in long qeues and thought this was an easier way. Don't think I will shop at Mr. Price again.