Mr Price Uses a 1-Star Courier and Customers Are Paying the Price

I placed my clothing order (#***) on Friday, 3 October, and paid in full. On Monday, 6 October, I received the wrong parcel (Mr Price Home cushions) and immediately reported the issue via email, the app, and WhatsApp. Despite providing all necessary images, labels, and shipment details, Mr Price Online did not respond to my emails, and I had to repeatedly follow up on WhatsApp just to get updates.

On 9 October, I found out that the courier company (M24 Logistics, which Mr Price Online uses for deliveries) had emailed Mr Price on 8 October around 12:00 PM requesting my SM container detail (I found out because I contacted them first, they did not update me). However, Mr Price never contacted me, even though all the required information was already clearly visible in the images and labels I had submitted.

As of 10 October, I received another email from Mr Price (Specifically from Silindile Mdunge) stating that the “agent is dealing with the issue” and apologizing for the inconvenience. This means I still do not have my parcel, and it appears that neither Mr Price nor the courier company knows where my order is.

Mr Price continues to use M24 Logistics despite the company’s poor public reviews. Many customers, including myself, have experienced delays, poor communication, and mishandled parcels. It seems that customer service is the least of their priorities.

While I hope to eventually receive my order, this experience has shown slow, unresponsive, and disorganized service, leaving customers to chase updates that should be proactively provided. I do not think purchasing clothes should be this exhausting.

Key Takeaways for Customers:

1. Always keep screenshots and communication evidence. 2. Be prepared to follow up multiple times responses are inconsistent. 3. Mr Price uses M24 Logistics for deliveries despite its bad public reviews online. Reviewers often note poor communication, mishandled parcels, and delays, yet Mr Price continues using them, putting customer service last.