LR
Laurian R

1 reviews | Active since Jun 2018

25 Jun 2018, 09:22

MR PRICE UNRESPONSIVE TO PRODUCT CANCELLATION - UNRESPONSIVE CUSTOMER SERVICE

"Please cancel the following services as I do not want them:

CUSTOMER PROTECTION PLAN OPT 1: R 10.50 LOST CARD PROTECTION: R 6.00 360° ACCOUNT HOLDER OPTION: R 47.00

Please send a response confirming my request. I understand that it takes 30 days for the request to be finalised. Confirm that these amounts will not reflect on my statement for next month (JULY 2018)." This was sent to the ********** email adress 5 times consecutively for the past week and no response has been given from Mr Price at all. These Call Centers contact us daily frantically requesting that we send them our details and take our money but when it comes to cancelling certain services they lack the common decency to reply to their so called "valued customers." I refuse to pay for services that I had no part in signing for. My Credit record is at the hands of people who do not care in any way about the impact that their unresponsive Customer Service has on the well being of my future.

Mr Price I await your urgent response.

0
Replies (1)
Mr Price
Mr Price's reply26 Jun 2018, 14:29
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price