RK
Rasool K

1 reviews | Active since Nov 2010

23 Jan 2019, 16:07

Mr Price - unreasonable security policy

Mr Price Vaal Mall has a security policy that only allows two students into the store at any given time. I (adult supervision) took a group of six students to get matching shirts for an upcoming school event. I was delayed at another store with one student, and opted to send the other students ahead to chose their shirts. I get to the store only to find three students unable to enter. Mr Khotso (security) only allowed the students into the store when I intervened. He could not provide me with any reasonable explanation to this rule except to tell me that he is enforcing what he was told. Why are there no signs posted so that we (and student customers) are aware of the security policy of this store? Are student’s cash any different from that of regular customers? How do you expect the group to buy matching shirts if three students are not allowed into the store. We purchased six matching shirts on this occasion, but I would be hard pressed to recommend this store to any other students.

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Replies (4)
Mr Price
Mr Price's reply24 Jan 2019, 16:02
Official
Good Day 

Trust you well 

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by the store area manager, who will handle this matter personally with you. 

Many Thanks 

Mr Price Home 
RK
Rasool K's update09 Feb 2019, 12:26
Reviewer Update
The store manager was supposed to call me. No call to date. Mr Price, FALSE PROMISES over and above your unreasonable security policy. Never again!!!
RK
Rasool K's update26 Feb 2019, 08:32
Reviewer Update
Call received from store manager after my last HelloPeter comment , I was advised that my issue was in the process of being rectified. Feedback was supposed to be given to me. Seems like I get a call only when I post here, otherwise my issue is forgotten. Mr Price: I’ve NOT forgotten!
Mr Price
Mr Price's reply26 Feb 2019, 12:50
Official
 Good Day 

Trust you well 

 We sincerely apologise for all the inconvenience you have incurred. 

You will receive feedback as soon as possible.

Kind Regards,

Mr Price