MR PRICE - UHAPPY with Online Service call centre (ineffective and NO Results 9 - 24 June 2020)

Hello Mr Price

On the 3 June

Division: Mr Price Sport Date of purchase: 03/06/2020 Amount of purchase: 239.99

The calls, emails, Follow ups and service below - I am anticipating a call from Dalene Randall who as per Thembelihle Shabalala call centre Agent will call me by 11am today

DATE Time Response Call Centre Agent 09-Jun 10:28am I Spoke to Thembelihle Shabalala who sent me an email to get the proof of payment and details of my query. Thembelihle Shabalala 09-Jun 10:28am An email was sent to me from *** by Thembelihle Shabalala requesting my Proof of payment Thembelihle Shabalala 09-Jun 13.59pm I responded to *** Thembelihle Shabalala Email with my bank statement as proof along with all the details requested Thembelihle Shabalala 10-Jun 14.08pm I responded to *** Thembelihle Shabalala Email as a follow up to the above - NO RESPONSE Thembelihle Shabalala 11-Jun 7.18am I responded to *** Thembelihle Shabalala Email as a follow up to the above - NO RESPONSE Thembelihle Shabalala 12-Jun 10.28am I followed up telephonically to ***6 Mr Price Call Centre - I was told the query has been escalated to Finance and I will get a response 3/4 days as due to Covid Finance is busier than usual 18-Jun 13.39pm The Call Centre agent said someone would get back to me on the above query - NO RESPONSE WAS RECEIVED 22-Jun 13.32pm I responded to *** Thembelihle Shabalala Email as a follow up to the above - NO RESPONSE Thembelihle Shabalala 22-Jun 13.14pm I tried calling 4 times 13.14pm - 8 minutes on the line NO ANSWER/13.41pm 15 minutes on the line NO ANSWER/14.37pm 23 Minutes on the line - NO ANSWER/ 15.01pm 3 minutes on the line - NO ANSWER 23-Jun 14.00pm Sne the Call centre agent listened to my query and was helpful and said she had spoken to a manager while on the line with me. And that the manager would call me back to advise if I would be reimbursed with a Voucher or receive the purchased product Sne 23-Jun 16.30pm Thembiso who sits next to Thembelihle Shabalala - whom assured me he would leave a message for Thembelihle Shabalala on her desk as he sits next to her Thembiso 24-Jun 9.15am Cindihle the call Centre Agent listened to my query again, and put me through to Thembelihle Shabalala who said she had received my email on the 09 June as per the above and that I am to provide a Proof of payment in order for finance to link my payment to the reference. When I queried why none of the above mentioned people or nubmer of times called (no one was able to tell me this) and instead gave the run around. During each call I had to reexplain the query! and asked Thembelihle Shabalala why only now after 12 working days, 8 Phones calls and 4 emails have I only been told this now. I let Thembelihle Shabalala know that this was an inconvenince to me as Thembelihle Shabalala now requested TODAY at 9.39am after spending 22 minutes on the line that my bank statement with the reflection of the payment is not suffient (this sent in the email response on the 9 june at 13.59pm) And that I am to request that my bank sends me a proof of payment for my instant EFT (as I did not request upon the purchase of my product to be sent to myself) WHich i now have to pay to have this sent to me after already making a purchase of R239.99 at Mr price Sport on the 3 June 2020. I responded requesting to speak to a manager to which Thembelihle Shabalala then said all Managers are in a meeting on a different floor somewhere in the building when I requesting wait on the line. Thembelihle Shabalala assured me a manager by the name of Dalene Randall will call me between 10 and 11am to advise on this query. Cindihle and Thembelihle Shabalala

I expect a response from Dalene telephonically today 24/6/2020

Thx