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Subhaan S
1 reviews | Active since Dec 2010
23 Apr 2023, 11:55
Mr Price - too big to fail?
On the 15th of April I purchased items via the Website, and selected to collect my items in store at the Greenstone Mall branch. After a few days (more than 5 days later) I made contact as to why there was a delay, I was notified that the package was delivered to the store, but it was at the Mall of Africa branch.
Having sent a request to deliver it to Greenstone, I received no further clarification, so I had to follow up (yet again).
Today is the 23rd, and after following up, I get an email stating that the item is at Greenstone. Why do I have to keep having to follow up, cant the customer be notified independently?
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Subhaan S's updateReviewer Update
23 Apr 2023, 12:24I have received communication from Jessica Moolman, she is busy assisting me currently. I have asked her to provide feedback that the customer needs to be notified via email or Sms as to whether items are ready to be collected in-store.
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Subhaan S's update23 Apr 2023, 12:24
Reviewer Update
I have received communication from Jessica Moolman, she is busy assisting me currently. I have asked her to provide feedback that the customer needs to be notified via email or Sms as to whether items are ready to be collected in-store.