Mr Price terrible service

Not to mention the situation I had about a month ago with MR Price, where they accused me of owing them money while my account is up to date. Now the situation is an online order that I placed, at first I had to wait 14days for my order to arrive where the website states 5-7 days, second I phoned head office in connection with this order they said the package is at the store, I took of early from work to get to Mr Price in time to collect it, and the store told me it hasn't arrived yet, so I waited until I got the email that states my package is ready for collection, again took of early from work to be in time, picked out some more clothing in store that I wanted to buy, got to the till and they said we are offline I have to buy cash, so I asked can I collect my online order, NO sorry we are offline, you will have to come back? What kind of service is this, taking off early from work and driving all the way to collect my order 3 times is costing me more than to just go to any Mr Price and buy the things I wanted. Seriously thinking about closing my account with them.