Mr Price Take Money from Customer and refuse to give the Purchase goods.

Mr Price Brooklyn:

Just spend R949.93 at Mr Price Brooklyn Mall and the guy at the counter refused to give me my Purchased stock. This because his machine did not print a slip. I showed the the guy at the counter and the manager - Katleho, that the money did go off my bank. They still refused to hand over the stock. What does a client do in this case. As there is No you can take your purchased goods. Do I now say Mr Price stole from me?