Mr Price Supports ***** and poor client service

My cell phone number was **********ly ported in once in December 2019 and once in January 2020 after many failed attempts, it was ported back to Telkom Mobile (absolutely terrible service).

During this time my cell number was used to access my Mr. Price account and purchase air time. I informed Mr. Price and was requested to get an Affidavit and then fax it from a Mr. Price store, which I have done 3 times at 3 different stores but gave me a major run around.

Then was requested by Pearl Buthelezi from Mr. Price to get an email or SMS from Telkom which I have done and sent in mid-February 2020.

To date, after several emails, I have not been assisted Pearl ignores my emails. Approximately R1000 airtime was purchased and I am paying a monthly installment for purchases which is not mine.

During the lockdown, finances are tight but Mr. Price insists on me paying this bill. I have sent *** and *** an email stating I will not pay for April 2020 going forward until this matter is resolved.

I will need an EFT or Cash refund on monies I paid for this air time.

MR PRICE BE WARNED DO NOT LET THIS HARM MY CREDIT PROFILE. AS THE DELAY IS COMPLETELY ON THE SIDE OF MR PRICE. Once this matter is concluded I will close my Account.

Mr. Price, I need this matter resolved urgently!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Regards Luke Gujadhur