aA
aimeetschirpig A

1 reviews | Active since Jul 2017

01 Aug 2017, 11:03

Mr Price Store Empangeni is in SHAMBLES

<p>After my visit to Mr Price in Sanlam centre Empangeni, I am honestly considering just closing my account and buying from Edgars in future. 9 People behind the till with only 2 assisting customers. Half the items in the store is either damadged or ******. Stock is packed all along the store lines. One of the tellers that was actually working was refusing to take cards for some customers, forcing the only other co-worker to use your payment pebble instead. With every 4th customer she would give in and allow them to swipe to pay. I have never seen such a disoragnised filthy store. To the teller that had to work that pebble I honestly feel sorry for you. You deserve so much more than what you're being offered by Mr Price. It's a disgrace that you have 9 able bodied hands but a line with 10 people in t takes 45 MINUTES TO PROCESS</p>

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Replies (3)
Mr Price
Mr Price's reply01 Aug 2017, 11:45
Official

Good day

Please accept our apologies for the above incident.

Your post will be sent off to the Regional Manager for Empangeni and you will receive personal feedback shortly.

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP

Many Thanks

Mr Price

aA
aimeetschirpig A's update15 Aug 2017, 11:18
Reviewer Update
Yesterday I took my grandmother to Mr Price Empangeni, (I placed a complaint about 3 weeks ago that the system was offline and that the service is substandard) We went to the counter to find out if they are back online, it took the cashier (who was not helping any customers) about 5 minutes to give me answer. We are working women we only have our lunch hour to quickly run to town as we live in Mtunzini, this is becoming such an inconvenience. The service is going town hill and I hope that the problems will be rectified soon. Mr Price is loosing an extreme amount of customers including myself and my grandmother.
Mr Price
Mr Price's reply15 Aug 2017, 15:47
Official

Good day

Trust you are well,

Thank you for bringing this to our attention, we have escalated this to the Area manager of the store.

Regards

Carusha