Mr Price Stellenbosch phone repairs bad service

On 27 December 2024, I bought a Mobicel Ix Plus at Mr Price Stellenbosch. A week later, I took the phone back because the phone did not charge and did not turn on. Endricka from Mr Price Stellenbosch told me it takes 21 working days, and I'll receive my phone back. In January 2025, after I waited for more than 21 working days, I called Mr Price Stellenbosch for feedback. I was told by Endricka that she only knows that the phone was received by the people who do the repairs. In February 2025, I called Mr Price Stellenbosch again for feedback and was told that the phone had been delivered on 31 January 2025, but they did not know the person to whom it was delivered. On 28 February 2025, I went to Mr Price Stellenbosch and was told by Endricka that she referred the matter to the Manager of Mr Price Mobicel. On 10 March 2025, I spoke to Endricka again for feedback, but she cannot give me a straight story. I told her that I want my money back since they did not know where the phone was, and the phone was now in use by another person, who they did not know, and in what condition the phone was. Endricka told me that she was going to give me feedback today, 12 March 2025. I am still waiting for her to give me feedback. It is now 52 working days. Please just give me my money and sort the problem among yourselves. In this day and age, who can be without a phone for so long?