MR PRICE *****S OFF MY CARD.

About an hour ago I bought goods to the value of R229.95. As I stand in the queue one very friendly store person tells me to follow her if I'm paying with a card and I do as I'm told and follow her to the very end of the tills by a desk in which they do returns. She (named Abigail) takes out this wireless gadget and asks me to enter in my card details however one of my goods (beach flip flops) she cannot swipe on this gadget as it's some sort of promo they have in store which customers do not see. This already should have been and warning sign to not to use my caridk in this gadget and have someone at the physical till do it the payment yet she's all uniformed up in the Mr price gear that I enter in my card details and tap on the little okay option on the touch screen. I see a messaged saying my pin approved and hand over the device to her without tapping on anything else. Here is where the WAIT begins. We wait for about 5 to 10 minutes in silence and she then walks over to some other female and tells me to, "follow her" no please, no nothing. As I'm a customer at the end of all this and do not know of internal details. She tells the female we are waiting on a slip and here is When my bank SMS's me saying the payment has left my available balance. I then show the two females this. Keep in mind, the second female then walks to the little return desk and I have to follow with no one telling me what the heck is happening. I then have to ask what's the hold up and they said that the payment isn't reflecting under the payments tab of this wireless gadget hence why the slip wasn't produced so I will not be getting my goods. I show her my banking app again in proof the payment left my account and she's like that's not good enough. I then ask to speak to a manager and for her name and she says her names Fiona and she's the store manager and that there's nothing else they can do. I would need to get a bank statement from my bank to say the funds left my account and they will call Absa which is the bank Mr price apparently banks with to see if they received the money which takes about 2-3 working days and if they don't see it. I won't get my goods.

I asked her if I can reverse this one off payment then and Fiona says that's not possible.

Which contradicts everything because then it WILL go through as it left my available balance.

She then says that I'll need to come back another time. They didn't ask for ANY of my info and I have ZERO proof of my purchase. I had to ask them to take down my name and number in case the payment eventually reflects on their *********** gadgets.

The store manager was extremely nonchalant in her attitude and approach and basically expressed the body language which screams sod off already as the store was due to close in less than an hour.

Long story short.

I paid for goods to the value of R229.95 which I don't have because of gadgets which DO NOT WORK. NOW I HAVE TO GO TO MY BANK TOMORROW to get a bank statement which hopefully proves the money left my account only to wait AGAIN TILL SOMEONE ELSE SAYS THE MONEY WENT THROUGH.

I FEEL I SHOULD GET MY GOODS FREE OFF CHARGE DUE TO ALL THE ISSUES I HAVE TO GO THROUGH IN ORDER TO GET THESE GOODS.