AM
Anricka M

1 reviews | Active since Dec 2017

27 Jun 2022, 11:11

Mr Price Standerton needs to train staff and update their system

My partner and I went to Mr Price Standerton on 26/06/2022. We were standing in the que for about 20minutes as it was very busy and there was only 2 cashiers available. When it was our turn to pay the lady struggled with her computer to scan the items as the marked down prices was not updated and the computer wouldn't accept the scanned red stickers. My purchase was over R3000 and that was only half of my purchase she started the process of scanning over again for a second and third time. Another 30minutes have passed and only then a manager/someone with an override card decided they will come and help. Then the lady told me she had to scan all the items AGAIN for the 4th time. I left everything there and left, they wasted over an hour of my time with untrained staff and not updating their system. The shop lost a big sale from us yesterday.

0
Replies (3)
Mr Price
Mr Price's reply27 Jun 2022, 14:12
Official
 Hi  Anricka Maritz




Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. The area manager for  Standerton will be in contact with you shortly. 
 

Kind Regards 

Mr Price 

AM
Anricka M's update28 Jun 2022, 13:08
Reviewer Update
The area manager still has not contacted me. Looks like this is the service you get from Mr.price.
AM
Anricka M's update21 Jul 2022, 17:18
Reviewer Update
Almost a month later and still no one has contacted me. I will be leaving bad reviews for this particular business everywhere. This is unacceptable