Mr Price Staff members are *******83

I went to mr price Newtown Junction on the 30th of October to pay my account R300. On the same day at around 17:55 I received an sms saying that I've linked my account to my online profile(which I never did ).On the 31st I called the call centre and I asked them if my account is linked to any profile and the lady that was assisting me advised me to block my account and the account was blocked.A few days later I went to Mr Price Randburg to make a purchase and to unblock my account and I was referred to the call centre. The call centre agent asked me about airtime purchases of R300 that were done on the 30th of October and I told her that I've never bought airtime from my account.It turns out someone bought airtime the day I paid my account in Newtown and I've never bought airtime before.The lady advised me to open a ***** case and the ***** department will investigate and give me feedback.I was given an email address to send my ID copy and affidavit and I sent them to ********** on 9th November .There was an out of office message to send an enquiry to the below email addresses ********** ********** sent the docs to these email addresses and up until today I have not received any feedback and I feel like I'm just being ingored by the ***** department.This is not the service I expected from people who are supposed to investigate and find out how someone bought airtime from my account with my card in my possession.