MR PRICE SPRINGS MALL BAD CUSTOMER SERVICE

On Saturday around midday, my wife, daughter, and I were passing by Mr Price when my wife noticed a few items of interest. We entered the store, and she proceeded with her shopping. She selected a red and white T-shirt and placed it on the trolley. Since my daughter was seated in the trolley, I was unaware of the presence of the aforementioned T-shirt. Shortly afterward, my daughter needed to be taken to the ladies' restroom. Given her condition, I rushed toward the exit with the trolley. At that moment, I was stopped by security at the door due to the T-shirt hanging from the trolley. I explained the situation to the security personnel, who then allowed me to proceed.

Upon my return, my wife completed her selection of clothing items, which amounted to R510 (excluding the previously mentioned T-shirt, as she had decided against purchasing it). At the exit, we presented our purchased items along with the receipt to the security personnel. However, despite this, we were asked to wait for the manager. Upon arrival, the manager asserted that, due to the earlier incident—where I unintentionally approached the exit with the T-shirt while taking my daughter to the restroom—we were required to purchase the T-shirt, as per store policy, despite having already spent R510 on other items.

As the situation was humiliating and we were treated as though we had attempted theft, we opted to return all purchased items (amounting to R510) and instead bought only the T-shirt, which was priced at R99. Consequently, Mr Price incurred a loss of R510 due to their insistence on enforcing the purchase of an item worth R99.