mr price Southgate

I’m literally disappointed in the service I recently recieved this past weekend last month I had laybyed a few items for my daughter and myself then when I went in store to the Mr price to collect in I noticed that the lady took her time in the collection room when she gets back she says to her colleague in a venec language some items are not here so at that point I’m not sure I get home only to check my parcel there were items taken out of my parcel I sent an email how can I pay for items but never recieved them I’d like a refund and this attended to please