kM
kabelo M

1 reviews | Active since Nov 2017

02 May 2018, 16:27

MR PRICE SOSHANGUVE CROSSING THE WORST

Mr price Soshanguve Crossing. on Monday the 30th of April I went to exchange an item I bought last week at wonderpark, without my receipt because it was emailed to my work address. now I got there without the slip and the cashier by the name of ANNA M, with the worst attitude in this world told me she cant help because I got no slip and I explained that it was emailed to my work email, and previously when I went to Wonderboom to exchange I was told I don't have to bring the hardcopy because they can just tap my card and view the items I bought to get a "docket code" now few days later I got Soshanguve Crossing and the cashier decided to give attitude and the one next to her told her to call the manager to try and fix the problem without the slip. guess what now the manage was 10 times worse that ANNA, she got the, bad facial expression, bad manners, chewing gum and said I cannot help you and they got no time for my query especially cause its almost closing time I must come back the next day at my expense. WOW... then suddenly they decided to help me and I was returning a a bodysuit which was never worn and still has a tag on, they treated my item as if it was from a ******* bin, they way the cashier held it, you would swear she saw me get dressed without a bath, and I questioned their behavior she said for hygiene purposes with the ugly and lack of customer couture behavior. Now here I am I want us to discuss what hygiene purpose means maybe I lacked understanding, a bodysuit that gets fitted by more than 50 people in the store with no guarantee of them being clean and has no seal on the relevant part which I bought at my own risk and never wore it gets treated like piece of trash. I mean I have been to stores like woolworths and Identity where customers get notified that white items are not allowed to be fitted. MrPrice without any notice come in front of audience in the store to humiliate me like that..,. haaaaai never the service there can never be measured to with other stores... I demand an apology from the manager herself and the staff member for that behavior really annoyed by the behavior of staff. MRPRICE TAKE YOUR STAFF FOR CUSTOMER SERVICE TRAINING THANK YOU

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Replies (1)
Mr Price
Mr Price's reply03 May 2018, 12:07
Official

Good Day,

Please accept our apologies for the above incident. We can assure you that we will be investigating this matter and we will be in contact with you directly with feedback.


Warm Regards,

Mr Price